Refund and Returns Policy

At lealfre, we want customers to feel informed and confident when placing an order. This policy explains our return and refund process in a clear and transparent way.

1. Return Eligibility

Customers may request a return within 30 days of receiving the order if all of the following conditions are met:

  • The item is unused, unworn, and unwashed.
  • The item is in its original condition.
  • All original tags and packaging are intact.
  • The item shows no signs of wear, damage, or alteration.

Items that do not meet these conditions may not be eligible for return.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Clearance or sale items, unless received defective or incorrect
  • Gift cards
  • Items damaged due to misuse, improper handling, or failure to follow care instructions

3. How to Request a Return

To request a return, please contact us within 30 days of delivery.

When contacting us, please include:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service when returning an item.
  • We are not responsible for return packages that are lost or damaged during transit.

5. Refund Processing

Once a returned item is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–7 business days after inspection.
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

Actual posting times may vary depending on your bank or payment provider.

6. Exchanges

If you would like a different size or color, please contact us before returning the item.

Exchanges:

  • Are subject to product availability.
  • Must meet the return eligibility requirements.
  • May require the original item to be returned before a replacement is issued.

7. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and, where applicable, clear photographs showing the issue.

We will review the situation and, where appropriate, arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after it has been approved:

  1. Check your bank account or card statement.
  2. Contact your bank or card provider, as processing times can vary.
  3. Contact us if you still need assistance.

9. Policy Updates

We may update this Refund and Returns Policy from time to time to reflect operational or legal changes.

The latest version of this policy will always be posted on this page.

Need Help? Contact Us

If you have any questions about returns or refunds, please contact us:

lealfre

Address:
13 Main St E
Wartrace, TN 37183
United States

Email:
support@lealfre.com

Phone:
+1 931-205-1683

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday – Sunday: Closed