Frequently Asked Questions (FAQs)

1. What products does Lealfre offer?

Lealfre offers a carefully selected collection of men's clothing, fashion accessories, and lifestyle products designed to combine quality, comfort, and timeless style.

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2. Where is Lealfre located?

Our business is located at:

Lealfre
16 E. 52nd St. #PH
New York, NY 10022
United States

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3. Where do you ship?

Currently, we ship to addresses within the United States only.

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4. How long does it take to process an order?

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

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5. How long does shipping take?

Standard shipping usually arrives within 3–7 business days after your order has been processed.

Delivery times may vary depending on your location and carrier operations.

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6. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package.

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7. Can I cancel my order?

Yes. Orders may be cancelled before they have been processed for shipment.

If your order has already been shipped, you will need to follow our Return & Refund Policy.

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8. What payment methods do you accept?

We accept secure payments through:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay (where available)
• Google Pay (where available)
• Shop Pay (where available)

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9. Is my payment information secure?

Yes.

All payments are processed through trusted third-party payment providers using secure SSL encryption. Lealfre does not store your complete credit or debit card information.

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10. What is your return policy?

We offer a 30-day return policy for eligible items.

Returned products must be unused, in their original condition, and include all original packaging and tags.

Please see our Return & Refund Policy for complete details.

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11. How long does it take to receive a refund?

Once your return has been received and approved, refunds are generally processed within 5–10 business days to your original payment method.

Processing times may vary depending on your bank or payment provider.

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12. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery.

Include your order number and, if possible, photos of the item so we can review the issue and provide an appropriate resolution.

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13. Can I change my shipping address after placing an order?

If your order has not yet been processed for shipment, we may be able to update your shipping address.

Please contact us as soon as possible.

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14. How can I contact customer support?

We're happy to help.

Email: support@lealfre.shop

Phone: +1 (239) 312-2960

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

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15. Do I need an account to place an order?

No. You may check out as a guest if that option is available. Creating an account allows you to manage your orders and view your order history more easily.

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16. How do I know if an item is in stock?

Products available for purchase on our website are generally in stock. If an item becomes unavailable after you place an order, we will contact you promptly to discuss your options, including a refund if necessary.

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Still Have Questions?

If you cannot find the answer you're looking for, please contact our customer support team.

Lealfre

📍 Address:
16 E. 52nd St. #PH
New York, NY 10022
United States

📧 Email: support@lealfre.shop

📞 Phone: +1 (239) 312-2960

We are committed to responding to all inquiries as quickly as possible and providing you with a smooth and enjoyable shopping experience.