Refund policy

Effective Date: July 2026

At Lealfre, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Include all original tags, packaging, and accessories.
  • Not show signs of wear, damage, or alteration.
  • Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may experience delays in processing.

Non-Returnable Items

For hygiene, safety, or product protection reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Gift Cards
  • Final Sale or Clearance Items
  • Personalized or Custom-Made Products
  • Items marked as Non-Returnable
  • Products that have been worn, washed, or altered

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

  • Your Order Number
  • Your Full Name
  • Reason for the Return
  • Photos (if the item is damaged or defective)

Email: support@lealfre.shop

Our support team will provide return instructions once your request has been reviewed.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days after approval.
  • Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is the result of our error or you received a defective or incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

please contact us within 7 days of delivery.

We will review the issue and, when appropriate, arrange a replacement, exchange, or refund.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different size, color, or item, please return the eligible product for a refund and place a new order.

Return Shipping

If the return is due to:

  • A damaged or defective item
  • An incorrect item sent by us

Lealfre will cover the return shipping costs.

For all other eligible returns, the customer is responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Order Cancellation

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it can no longer be cancelled and must follow the standard return process.

Contact Us

If you have any questions about returns or refunds, please contact us.

Lealfre

Address:
16 E. 52nd St. #PH
New York, NY 10022
United States

Email: support@lealfre.shop

Phone: +1 (239) 312-2960