Refund & Returns Policy

We want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may return eligible items within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

30-Day Return Window

Customers may request a return within 30 calendar days after receiving their order. To be eligible for a return, the item must be:

• Unused and unworn
• In its original condition
• Returned with all original packaging, tags, and accessories (if applicable)
• Accompanied by proof of purchase or order confirmation

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products
• Gift cards
• Downloadable or digital products
• Perishable goods
• Items marked as final sale or non-returnable
• Products showing signs of use, damage, or alteration after delivery

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery. Include clear photos of the item and packaging so we can review your request and provide a suitable resolution.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing may take 5–10 business days, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like a different size, color, or replacement item, please submit a return request first. Once approved, you may place a new order for the desired item if available.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged or defective.
• The return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Order Cancellation

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it can no longer be canceled and must follow the standard return procedure.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will become effective immediately upon publication on this page.

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Last Updated: July 2026